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Customer Care Teams
If you are having technical issues with your spencer SmartHub, contact the following Customer Care teams:
In Canada,
contact Custom Health at
855-472-2548
In the U.S.,
contact Spencer Health Solutions at
866-972-3196
spencerCare Login
Video Support
Review the videos below to see how to use the features of your spencer SmartHub.
Unboxing spencer
The spencer SmartHub comes in a specially designed carrying case. It’s a simple process to open the case, remove spencer, and plug it in.
Be sure to store the carrying case carefully in case you ever need to transport it or return it.
Inserting the Refill
It is easy to load the refill cartridge into spencer. Simply open the top of the spencer SmartHub, insert the refill kit, drop it in, and close the lid. Do not force the lid down. spencer completes the action once the cartridge has properly loaded.
The spencer SmartHub dispenses the right pills, in the right dosage, at the right time. spencer will alert you when it’s time to take your medication. Just tap “Dispense” and you’re on your way.
Opening the pill pouch
The medication pouch has an easy-tear opening, so you don’t have to struggle with pill bottle caps.
Just find the “nick” at the top of the pill pouch and tear it.