spencer Companion Program™ Partner Resources

Welcome to the official partner resources site for the spencer Companion Program. This site will give you all the information and resources you need to successfully participate in the spencer Companion Program as one of our partners.

Kathleen Welcome Video

Need technical assistance?
855-677-3272

Caution: This is a confidential website. Please do not share this URL with anyone outside of your organization.

ACTION ITEMS:

  • Include personal video greeting by Kathleen at the top.
  • Add a note to warn users not share this website link with anyone. 
  • Contact information for SHS at the very top.
  • Separate the FAQs by audience (pharmacy tech, pharmacist, research coordinator, physicians, etc.) 
  • Link back to patient-facing site (for reference)
  • How to enter a patient into spencerCare.
  • Potentially password-protect the page with a sites-specific username, though we are leaning against doing this. 
  • ** Look at Tony’s list of training documents
  • Get spreadsheet of Kathy’s scripts and formalize them into internal documents. (Put in Greenlight Guru. Marni to create mockups and send to the entire team for review and approval.)
  • How to sell spencer to a patient (Janet will use existing video footage to craft a new 2.5 minute video for this purpose.)
  • Add a Table of Contents and other user-friendly functionality as we go along.
  • Document Library (User’s Guide, Error Codes, Cleaning spencer)
  • Spencer-Certified Pharmacy Partner Network (microsite, nav bar on main site) with instructions on becoming a partner, etc.  

Pharmacist Resources

Procedural Instructions

wear badge, call ahead, etc.

Here is the suggested script for onboarding your new patient.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Pharmacy Scripts
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Promotional Materials
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Technical Materials Library
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Video Library

Unbox spencer

The spencer device comes in a specially designed carrying case. Simply open the case, remove spencer, and plug it in.

Be sure to store the carrying case carefully in case you ever need to transport it or return it.

Frequently Asked Questions

The program includes the use of a medication smart hub called spencer that may help you take your medication as prescribed by your doctor. 

You will receive your prescription medication in individual pouches, all packed in a box which should be stored in your spencer device. When it is time to take your medication, spencer will “beep” to alert you. After you get the alert reminder, you push a button on spencer’s screen and your medication pouch is dispensed to you through the device. You will then see a follow-up question on the screen, which you can answer through the device. 

Your answers help us understand how you are doing. spencer will automatically record that you’ve taken your medication as prescribed. 

The role of the spencer smart hub in the spencer Companion Program™ is to provide care management support and engage patients with quality of life questions in support of the study objectives. For additional information regarding the study and care plan, please speak with your healthcare provider. 

 The spencer Companion Program is projected to last six (6) months in duration. 

There is no additional cost to you for participating in the spencer Companion Program. The entire cost of the spencer® in-home medication dispenser, the pharmacy services, and delivery of refills is covered by the study sponsor. You will only be responsible for the usual cost of your medication, as determined by your insurance coverage. 

The program pharmacies are members of the Spencer-certified Pharmacy Partner Network™, meaning that its pharmacy teams have been trained to capture and respond to new health insights using the spencer smart hub. Spencer-certified pharmacists can ensure a higher level of support and telehealth outreach to ensure that you are successful in completing your therapy. 

spencer is designed to be easy-to-use and easy to set up. It will be delivered to your home before your next prescription is due and it will include an easy-to-use set-up guide. There are also videos available at www.spencerhealthsolutions.com to walk you through the set-up process. 

Once your pharmacist is ready to deliver your medication, they will coordinate with you to determine the best date to start your prescription, arrange for delivery of the spencer device, as well as the delivery of the first medication refill box. Future refill boxes will be delivered directly to your home according to your prescribed dosage schedule. 

Contact your participating pharmacy to discuss adding additional medications to the spencer medication refill pack. 

Just before the spencer program is scheduled to end, a representative from Spencer Health Solutions will contact you with instructions about how to return the device. In the meantime, place all packing materials back in the box and keep the box in a safe place. Reusing the box and other materials helps reduce environmental waste. 

Spencer Health Solutions is HIPAA-compliant. To review the privacy policy, please see www. spencerhealthsolutions.com/privacypolicy.

spencer will collect the time your medication is dispensed and your responses to questions present on the spencer screen, as outlined by the study protocol and within the Spencer Health Solutions privacy policy. To review the privacy policy, please see www.spencerhealthsolutions. com/privacypolicy. 

The information collected by spencer will be shared with your prescriber and pharmacy to support your therapy journey, and will be provided in a de-identified format (i.e., any personally identifiable information will be removed) to the physicians conducting the study for study-related use. 

Your pharmacy may contact you to coordinate medication and spencer shipments. Your healthcare provider may contact you regarding your therapy status based on information provided by your spencer. The Spencer Health Solutions Customer Care Center may contact you to assist with spencer set up, usage, and technical support. 

Contact your physician to discuss details regarding your therapy, or your pharmacy to discuss details regarding access to your prescribed therapy. 

Contact your physician to discuss details about your participation in the spencer Companion Program. 

Contact your participating pharmacy to discuss adding additional medications to the spencer medication refill pack. 

Spencer Health Solutions will be happy to assist you with any technical issues you have and can be contacted toll-free at: 

855-677-3272
8:00 a.m. – 8:00 p.m. EST
Monday through Friday 

For additional support, you may download the spencerAssist app on your iPhone or Android, which reminds you to take your medication while on the go and provides the opportunity to complete engagements with the program remotely. 

Pharmacy Technician Resources

Procedural Instructions

wear badge, call ahead, etc.

Here is the suggested script for onboarding your new patient.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Pharmacy Scripts
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Promotional Materials
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Technical Materials Library
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Video Library

Unbox spencer

The spencer device comes in a specially designed carrying case. Simply open the case, remove spencer, and plug it in.

Be sure to store the carrying case carefully in case you ever need to transport it or return it.

Frequently Asked Questions

The program includes the use of a medication smart hub called spencer that may help you take your medication as prescribed by your doctor. 

You will receive your prescription medication in individual pouches, all packed in a box which should be stored in your spencer device. When it is time to take your medication, spencer will “beep” to alert you. After you get the alert reminder, you push a button on spencer’s screen and your medication pouch is dispensed to you through the device. You will then see a follow-up question on the screen, which you can answer through the device. 

Your answers help us understand how you are doing. spencer will automatically record that you’ve taken your medication as prescribed. 

The role of the spencer smart hub in the spencer Companion Program™ is to provide care management support and engage patients with quality of life questions in support of the study objectives. For additional information regarding the study and care plan, please speak with your healthcare provider. 

 The spencer Companion Program is projected to last six (6) months in duration. 

There is no additional cost to you for participating in the spencer Companion Program. The entire cost of the spencer® in-home medication dispenser, the pharmacy services, and delivery of refills is covered by the study sponsor. You will only be responsible for the usual cost of your medication, as determined by your insurance coverage. 

The program pharmacies are members of the Spencer-certified Pharmacy Partner Network™, meaning that its pharmacy teams have been trained to capture and respond to new health insights using the spencer smart hub. Spencer-certified pharmacists can ensure a higher level of support and telehealth outreach to ensure that you are successful in completing your therapy. 

spencer is designed to be easy-to-use and easy to set up. It will be delivered to your home before your next prescription is due and it will include an easy-to-use set-up guide. There are also videos available at www.spencerhealthsolutions.com to walk you through the set-up process. 

Once your pharmacist is ready to deliver your medication, they will coordinate with you to determine the best date to start your prescription, arrange for delivery of the spencer device, as well as the delivery of the first medication refill box. Future refill boxes will be delivered directly to your home according to your prescribed dosage schedule. 

Contact your participating pharmacy to discuss adding additional medications to the spencer medication refill pack. 

Just before the spencer program is scheduled to end, a representative from Spencer Health Solutions will contact you with instructions about how to return the device. In the meantime, place all packing materials back in the box and keep the box in a safe place. Reusing the box and other materials helps reduce environmental waste. 

Spencer Health Solutions is HIPAA-compliant. To review the privacy policy, please see www. spencerhealthsolutions.com/privacypolicy.

spencer will collect the time your medication is dispensed and your responses to questions present on the spencer screen, as outlined by the study protocol and within the Spencer Health Solutions privacy policy. To review the privacy policy, please see www.spencerhealthsolutions. com/privacypolicy. 

The information collected by spencer will be shared with your prescriber and pharmacy to support your therapy journey, and will be provided in a de-identified format (i.e., any personally identifiable information will be removed) to the physicians conducting the study for study-related use. 

Your pharmacy may contact you to coordinate medication and spencer shipments. Your healthcare provider may contact you regarding your therapy status based on information provided by your spencer. The Spencer Health Solutions Customer Care Center may contact you to assist with spencer set up, usage, and technical support. 

Contact your physician to discuss details regarding your therapy, or your pharmacy to discuss details regarding access to your prescribed therapy. 

Contact your physician to discuss details about your participation in the spencer Companion Program. 

Contact your participating pharmacy to discuss adding additional medications to the spencer medication refill pack. 

Spencer Health Solutions will be happy to assist you with any technical issues you have and can be contacted toll-free at: 

855-677-3272
8:00 a.m. – 8:00 p.m. EST
Monday through Friday 

For additional support, you may download the spencerAssist app on your iPhone or Android, which reminds you to take your medication while on the go and provides the opportunity to complete engagements with the program remotely. 

Research Coordinator Resources

Procedural Instructions

wear badge, call ahead, etc.

Here is the suggested script for onboarding your new patient.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Pharmacy Scripts
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Promotional Materials
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Technical Materials Library
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Video Library

Unbox spencer

The spencer device comes in a specially designed carrying case. Simply open the case, remove spencer, and plug it in.

Be sure to store the carrying case carefully in case you ever need to transport it or return it.

Frequently Asked Questions

The program includes the use of a medication smart hub called spencer that may help you take your medication as prescribed by your doctor. 

You will receive your prescription medication in individual pouches, all packed in a box which should be stored in your spencer device. When it is time to take your medication, spencer will “beep” to alert you. After you get the alert reminder, you push a button on spencer’s screen and your medication pouch is dispensed to you through the device. You will then see a follow-up question on the screen, which you can answer through the device. 

Your answers help us understand how you are doing. spencer will automatically record that you’ve taken your medication as prescribed. 

The role of the spencer smart hub in the spencer Companion Program™ is to provide care management support and engage patients with quality of life questions in support of the study objectives. For additional information regarding the study and care plan, please speak with your healthcare provider. 

 The spencer Companion Program is projected to last six (6) months in duration. 

There is no additional cost to you for participating in the spencer Companion Program. The entire cost of the spencer® in-home medication dispenser, the pharmacy services, and delivery of refills is covered by the study sponsor. You will only be responsible for the usual cost of your medication, as determined by your insurance coverage. 

The program pharmacies are members of the Spencer-certified Pharmacy Partner Network™, meaning that its pharmacy teams have been trained to capture and respond to new health insights using the spencer smart hub. Spencer-certified pharmacists can ensure a higher level of support and telehealth outreach to ensure that you are successful in completing your therapy. 

spencer is designed to be easy-to-use and easy to set up. It will be delivered to your home before your next prescription is due and it will include an easy-to-use set-up guide. There are also videos available at www.spencerhealthsolutions.com to walk you through the set-up process. 

Once your pharmacist is ready to deliver your medication, they will coordinate with you to determine the best date to start your prescription, arrange for delivery of the spencer device, as well as the delivery of the first medication refill box. Future refill boxes will be delivered directly to your home according to your prescribed dosage schedule. 

Contact your participating pharmacy to discuss adding additional medications to the spencer medication refill pack. 

Just before the spencer program is scheduled to end, a representative from Spencer Health Solutions will contact you with instructions about how to return the device. In the meantime, place all packing materials back in the box and keep the box in a safe place. Reusing the box and other materials helps reduce environmental waste. 

Spencer Health Solutions is HIPAA-compliant. To review the privacy policy, please see www. spencerhealthsolutions.com/privacypolicy.

spencer will collect the time your medication is dispensed and your responses to questions present on the spencer screen, as outlined by the study protocol and within the Spencer Health Solutions privacy policy. To review the privacy policy, please see www.spencerhealthsolutions. com/privacypolicy. 

The information collected by spencer will be shared with your prescriber and pharmacy to support your therapy journey, and will be provided in a de-identified format (i.e., any personally identifiable information will be removed) to the physicians conducting the study for study-related use. 

Your pharmacy may contact you to coordinate medication and spencer shipments. Your healthcare provider may contact you regarding your therapy status based on information provided by your spencer. The Spencer Health Solutions Customer Care Center may contact you to assist with spencer set up, usage, and technical support. 

Contact your physician to discuss details regarding your therapy, or your pharmacy to discuss details regarding access to your prescribed therapy. 

Contact your physician to discuss details about your participation in the spencer Companion Program. 

Contact your participating pharmacy to discuss adding additional medications to the spencer medication refill pack. 

Spencer Health Solutions will be happy to assist you with any technical issues you have and can be contacted toll-free at: 

855-677-3272
8:00 a.m. – 8:00 p.m. EST
Monday through Friday 

For additional support, you may download the spencerAssist app on your iPhone or Android, which reminds you to take your medication while on the go and provides the opportunity to complete engagements with the program remotely. 

Physician Resources

Procedural Instructions

wear badge, call ahead, etc.

Here is the suggested script for onboarding your new patient.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Pharmacy Scripts
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Promotional Materials
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Technical Materials Library
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Video Library

Unbox spencer

The spencer device comes in a specially designed carrying case. Simply open the case, remove spencer, and plug it in.

Be sure to store the carrying case carefully in case you ever need to transport it or return it.

Frequently Asked Questions

The program includes the use of a medication smart hub called spencer that may help you take your medication as prescribed by your doctor. 

You will receive your prescription medication in individual pouches, all packed in a box which should be stored in your spencer device. When it is time to take your medication, spencer will “beep” to alert you. After you get the alert reminder, you push a button on spencer’s screen and your medication pouch is dispensed to you through the device. You will then see a follow-up question on the screen, which you can answer through the device. 

Your answers help us understand how you are doing. spencer will automatically record that you’ve taken your medication as prescribed. 

The role of the spencer smart hub in the spencer Companion Program™ is to provide care management support and engage patients with quality of life questions in support of the study objectives. For additional information regarding the study and care plan, please speak with your healthcare provider. 

 The spencer Companion Program is projected to last six (6) months in duration. 

There is no additional cost to you for participating in the spencer Companion Program. The entire cost of the spencer® in-home medication dispenser, the pharmacy services, and delivery of refills is covered by the study sponsor. You will only be responsible for the usual cost of your medication, as determined by your insurance coverage. 

The program pharmacies are members of the Spencer-certified Pharmacy Partner Network™, meaning that its pharmacy teams have been trained to capture and respond to new health insights using the spencer smart hub. Spencer-certified pharmacists can ensure a higher level of support and telehealth outreach to ensure that you are successful in completing your therapy. 

spencer is designed to be easy-to-use and easy to set up. It will be delivered to your home before your next prescription is due and it will include an easy-to-use set-up guide. There are also videos available at www.spencerhealthsolutions.com to walk you through the set-up process. 

Once your pharmacist is ready to deliver your medication, they will coordinate with you to determine the best date to start your prescription, arrange for delivery of the spencer device, as well as the delivery of the first medication refill box. Future refill boxes will be delivered directly to your home according to your prescribed dosage schedule. 

Contact your participating pharmacy to discuss adding additional medications to the spencer medication refill pack. 

Just before the spencer program is scheduled to end, a representative from Spencer Health Solutions will contact you with instructions about how to return the device. In the meantime, place all packing materials back in the box and keep the box in a safe place. Reusing the box and other materials helps reduce environmental waste. 

Spencer Health Solutions is HIPAA-compliant. To review the privacy policy, please see www. spencerhealthsolutions.com/privacypolicy.

spencer will collect the time your medication is dispensed and your responses to questions present on the spencer screen, as outlined by the study protocol and within the Spencer Health Solutions privacy policy. To review the privacy policy, please see www.spencerhealthsolutions. com/privacypolicy. 

The information collected by spencer will be shared with your prescriber and pharmacy to support your therapy journey, and will be provided in a de-identified format (i.e., any personally identifiable information will be removed) to the physicians conducting the study for study-related use. 

Your pharmacy may contact you to coordinate medication and spencer shipments. Your healthcare provider may contact you regarding your therapy status based on information provided by your spencer. The Spencer Health Solutions Customer Care Center may contact you to assist with spencer set up, usage, and technical support. 

Contact your physician to discuss details regarding your therapy, or your pharmacy to discuss details regarding access to your prescribed therapy. 

Contact your physician to discuss details about your participation in the spencer Companion Program. 

Contact your participating pharmacy to discuss adding additional medications to the spencer medication refill pack. 

Spencer Health Solutions will be happy to assist you with any technical issues you have and can be contacted toll-free at: 

855-677-3272
8:00 a.m. – 8:00 p.m. EST
Monday through Friday 

For additional support, you may download the spencerAssist app on your iPhone or Android, which reminds you to take your medication while on the go and provides the opportunity to complete engagements with the program remotely. 

Support

Spencer Health Solutions
2501 Aerial Center Pkwy, Ste 100
Morrisville, NC 27560

Monday – Friday
8:00 a.m. – 8:00 p.m. EST
855-677-3272

Request assistance from our Spencer Health Solutions Customer Care Center.

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