Privacy Policy

Effective December 1, 2015


The Web site located at (the “Web site”) is operated by spencer Health Solutions, LLC (hereinafter referred to as the “Company,” “us,” “we,” and “our”).

The Company is firmly committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us. This Privacy Policy explains

• The types of information we collect and use
• How we use and share such information
• The security of your information
• Your choices regarding our use of your information
• Your ability to review and correct your information

This Privacy Policy is incorporated into our Terms and Conditions of Use for this Web site and applies only to information collected on the Web site (not to information you share through offline correspondence or personal contacts with our representatives). This Privacy Policy is effective as of the date shown at the top of this page.

By accessing and using the Web site, you consent to the collection and use of the personally identifiable information you share with us in accordance with this Privacy Policy.

(“Personally identifiable information” and “personal information” mean any information by which you, individually, can be identified, such as your name, address, telephone number, etc. It may also include your health and medical information that you provide to us through our Web site or which you authorize third parties to provide to us through our Web site, including our mobile apps, web apps, and devices that integrate without our Web site and apps.)

HIPAA Notice of Privacy Practice: To read more about our privacy practices regarding health and medical information under the Health Insurance Portability and Accountability Act (“HIPAA”), visit our HIPAA Notice of Privacy Practices.

Revisions to This Policy

The Company reserves the right to modify the terms of this Privacy Policy at any time and in its sole discretion by posting a change notice on this page. We therefore encourage you to review this Privacy Policy from time to time. YOUR USE OR CONTINUED USE OF THE WEB SITE FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THIS POLICY AND ALL APPLICABLE CHANGES.

A Special Notice About Children

Children under the age of 13 are not eligible to use the Web site and must not submit any personal information to us. No personal information is knowingly collected from any person under the age of 13. Children between the ages of 13 and 18 may only use the Web site in conjunction with and under the supervision of their parents or guardians. By accessing the Web site, you acknowledge that you are 18 years or older or, if not, that you are at least 13 years old and your parents or guardians have read and agreed to the terms of this Privacy Policy.

General Anonymity

Individual users who visit the Web site will remain anonymous unless they voluntarily tell us who they are. However, we may track the Internet domain address from which people visit the Web site and analyze these data for trends and statistics.

Collection of Personal Information

Sometimes (e.g., when you purchase or order a product or subscribe to a service) we ask you to provide personal information about yourself, such as
• Name
• E-mail address
• Postal address
• Telephone number
• Password
• Credit card information

We also maintain a record of your online purchases and we may ask you for personal information when you ask us for or download information.

Whether or not you choose to provide the information we request is entirely up to you. But if you choose not to provide the information we request, you may be unable to purchase products or access certain services, offers, and content on the Web site.

Use of Personal Information

Your personal information enables us to
• Fulfill your purchases
• Provide information you have requested
• Provide the status of your assets and transactions
• Provide information about future products and services that may suit your particular interests
• Help identify you if you lose your password
• Help you find information on the Web site
• Analyze trends
• Track your activities
• Infer your interests
• Otherwise gather information about individual users of our products, services, and market segments

Sharing of Personal Information

With Partners and Third Parties

We may share your personal information with our partners and with third-party independent contractors for purposes of
• Performing functions on behalf of the Company, such as processing credit card transactions
• Providing you with product offers through e-mail or postal mail
• Tracking information generated through the Web site

We may also share your personal information with third-party vendors who offer products, services, or other information we think may interest you. These vendors may keep and use your personal information whether or not you purchase their products or services. Your personal information is subject to the privacy policies of these vendors. Contact them directly for information on their policies or to opt out of promotional communications from them.

In some instances, we may disclose aggregate information about users of the Web site to our service providers, partners, advertisers, or others, but such information will not include any personal information about you.

We reserve the right to transfer your personal information to a third party in the event of a transfer of all or substantially all of the Company’s assets, provided that the third party agrees to adhere to the terms of this Privacy Policy.

For Legal Matters

The Company also may disclose your personal information to comply with a court order, subpoena, search warrant, or other legal process; to comply with legal, regulatory, or administrative requirements of any governmental authorities; to protect and defend the Company, its subsidiaries and affiliates, and their officers, managers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim, or dispute; to enforce the Terms and Conditions of Use of the Web site; to prevent imminent physical harm; and in the event that we find that your actions on the Web site violate any laws, our Terms and Conditions of Use, or any of our usage guidelines for specific products or services.

Impact of Other Technologies

Cookies and Other Similar Technologies

Our Web site uses cookie technology to improve the quality of your experience. Cookies are small files sent by a Web site and saved on your hard disk. They store information that a Web site may need to personalize your experience and gather Web site statistical data.

Any time you visit our Web site, we collect and store the following:

• Name of the domain and host from which you access the Internet (for example,,, etc.)
• Internet protocol (IP) address of the computer you are using
• Browser software you use and your operating system
• Date and time you access the Web site
• Internet address of the Web site from which you linked directly to the Web site

We use this information to measure the number of visitors to areas of the Web site and to help us make the Web site more useful and interesting to our visitors. We use information from cookies as a whole to analyze for trends and statistics and then discard it; we do not track individuals, only instances of entry onto the Web site.

To avoid cookie downloads, see the “Avoiding Cookie Downloads“ section of this policy.

Do-Not-Track Signals and Similar Mechanisms

Some Web browsers may transmit do-not-track signals to Web sites with which the browser communicates. Our Web site does not currently respond to these do-not-track signals.

Social Media Plug-ins

Our Web site may use social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button) to enable you to easily share information with others.

When you visit our Web site, the operator of the social plug-in can place a cookie on your computer and thus recognize you the next time you visit our site.

If you are logged into a social media Web site (e.g., Facebook, Twitter, Google+) while browsing on our Web site, the social plug-ins allow that social media Web site to share with its users information about your activities on our Web site.

We do not control any of the content from the social media plug-ins. (See social media Web sites for their privacy and data-sharing statements.)

Third-Party Hosting

The Company contracts with a third party to maintain and host the Web site. Therefore, any information you submit, including personal information, will be placed and stored on a computer server maintained by this third-party host. The third party has agreed to implement technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use.

Site Technologies

The Company does not provide the technologies used to build the Web site, and therefore neither recommends nor endorses the same. Any information regarding identified technologies, including their capabilities, limitations, and applications, should be sought directly from their manufacturers. The Company hereby disclaims any rights to trademarks, service marks, trade names, logos, copyrights, patents, domain names, or other intellectual property interests of third parties.

Links to Other Sites

Our Web site may contain links to other sites. Your use of these other linked sites is subject to their respective terms of use and privacy policies. Our Company has no control over these linked sites and no responsibility or liability whatsoever for the content or privacy practices of these linked sites.

International Visitors to the Web Site

Our Web site is operated and managed on servers located and operated within the United States. By visiting and using our Web site, residents and citizens of countries and jurisdictions outside the United States understand and consent to the transfer, processing, and sharing of information about yourself to a company in the United States. You understand that the privacy laws of the United States may not be as comprehensive as those in your country or jurisdiction, and you agree and consent to the transfer of your personal information to us. We may store and process your personal information in the United States or abroad.


We and our third-party providers use generally accepted industry security measures to protect against the loss, misuse, and alteration of the information under our control. No commercial method of information transfer over the Internet or electronic data storage is one hundred percent secure. We do not guarantee that your data will not be lost, accessed without authorization, disclosed, altered, or destroyed. Please note that e-mails and other communications you send to us through our Web site are not encrypted, and we strongly advise you not to communicate any confidential information through these means. Transmitting your personal information to us is at your own risk.

We operate and maintain the Web site for the convenience of our customers and visitors and are committed to abiding by the terms of this Privacy Policy. However, we do not warrant against breaches of the Privacy Policy and make no promises to you, express or implied, by posting this Privacy Policy.

Actions You Can Take

Correcting Your Information

If you believe that any of your personal information is incorrect, or has been changed since your registration at the Web site, please log in to your personal account with our Company to make corrections or send us a written letter at the postal address below, and in your communication please include any relevant confirmation or reference number. We do not recommend you send an e-mail message to explain the correction or change because e-mail is considered a nonencrypted (and therefore nonsecure) form of communication, and it can be accessed and viewed by others without your knowledge and permission. For that reason, to protect your privacy, please do not use e-mail to communicate information that you consider confidential.

Avoiding Cookie Downloads

Some consumers may not know that cookies are being placed on their computers when they visit Web sites. If you want to know when this happens, or to prevent it from happening, you can set your browser to advise you when a Web site attempts to place a cookie on your computer.

Opting Out

You may opt out of having your personal information shared for receiving product offers directly from us via e-mail or postal mail. To do so, provide us written notice to identifying which communications you choose not to receive.

If you choose not to give us your personal information at all, you can still access the Web site; however, you will not be able to access areas that require personal information.

Requesting a Disclosure (California Residents Only)

If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared during the preceding calendar year with third parties for their direct marketing purposes. To submit a request, see the “Contacting Us“ section of this Policy. Allow a minimum of 30 days for a response.

Contacting Us

If you have questions or wish to send us comments about this Privacy Policy,

• e-mail us at


• write us (using postal mail) at 2501 Aerial Center Pkwy Ste 100, Morrisville, NC 27560