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Spanishspencer Companion Program Recruiting Page
Hello, I’m spencer!
Welcome to my site where you can find everything you need to know about participating in the spencer Companion Program.
Call spencer at
866-972-3196
For Patients & Caregivers
Because of the medication you’re taking, your healthcare provider has determined that I can help you — meaning that you can now bring me home completely free of charge.
I’m helping thousands of people like you by:
- Simplifying your medication routine and ensuring that you get the best outcome.
- Communicating with your care team on how you’re doing.
- Providing support and companionship along your health journey.
On top of all of this, having me in your home is providing insights that help other people with your condition – without ever compromising your privacy.
So, not only will I help make taking your medications simpler and easier – together, we will help others just like you.
It’s easy and it’s free.
Welcoming me into your home couldn’t be easier. I can arrive as early as tomorrow – and all you have to do is plug me in and turn me on.
Your pharmacist will provide your medication in an easy to load kit – and at no additional cost.
Then, I take care of the rest.
Ready to welcome spencer into your home? Let’s connect!
- I know when your medication needs to be taken and will dispense it for you.
- I may ask you a few questions – but they’re easy, and even fun!
- I can even provide medication to-go for when you’re on the move.
My team will work with you to have me delivered directly to your home and make sure you get all set up. And did I mention that it’s free?
I can’t wait to get started. Can you?
For Pharmacies
Becoming a member of the Spencer-certified Pharmacy Partner Network™ means ensuring a higher level of support to your patients.
Pharmacies…The Missing Piece of the Equation
Pharmaceutical manufacturers are investing tremendous resources in an effort to better support patients and increase the likelihood of clinical trial and commercial program success. To do that, they know they must:
- Improve patient communications without inconveniencing partipants
- Capture meaningful data that quantifies medication safety and efficacy as close to real time as possible
- Implement the right protocols and technologies to engage patients outside of a clinical setting
Offering more comprehensive commercial programs that utilize innovative technology is an effective way of accomplishing all of those things and delivering safe, effective therapies to patients waiting for them.
Pharmaceutical manufacturers need community pharmacies to support this work. They need pharmacy teams to make new drug therapies a reality.
Pharmacy teams must embrace partnerships that will not only provide opportunities to extend their level of care, but that also make it easier for them to deliver exceptional experiences to the patients they serve. Increasing access to innovative therapies for patients who need them is a bonus!
However, pharmacists are busier than ever, with limited time to explore new partnerships and opportunities, much less time to research and implement new technologies.
Spencer Health Solutions has the answer. We can help pharmacies join healthcare’s “All Hands on Deck” moment.
Near real-time access to patient data, so you can take action quickly.
Seamless telehealth capabilities that allow you to care for patients right in their homes.
Want to Become a Spencer-Certified Pharmacy Network Partner?
Contact Spencer Health Solutions today at
866-972-3196
to find out how your pharmacy can participate in commercial pharmaceutical programs.
Video Library
Playlist
Patient Set up – Unboxing spencer
Patient Setup – Loading the Refill Kit
Patient Set up – Dispensing Medications
Patient Set up – Opening Pill Pack
Play Video
Unbox spencer
The spencer device comes in a specially designed carrying case. Simply open the case, remove spencer, and plug it in.
Be sure to store the carrying case carefully in case you ever need to transport it or return it.
Insert Refill
It is easy to load the Refill Kit into spencer. Simply open the top of the spencer device, insert the refill kit, drop it in and close the lid.
Do not force the lid down, spencer completes the action once the kit is properly settled in place.
Dispense Medication
spencer dispenses the right pills in the right dosage at the right time.
spencer will alert you when it’s time to take your medication. Just tap “Dispense” and you’re on your way.
Open the pill pack
The medication pouch has an easy-tear opening so you don’t have to struggle with pill bottle caps.
Just tear down where you see the nick in the pill pack.
For Healthcare Providers
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FAQs
What is the spencer® smart hub?
The program includes the use of a medication smart hub called spencer that may help you take your medication as prescribed by your doctor.
You will receive your prescription medication in individual pouches, all packed in a box which should be stored in your spencer device. When it is time to take your medication, spencer will “beep” to alert you. After you get the alert reminder, you push a button on spencer’s screen and your medication pouch is dispensed to you through the device. You will then see a follow-up question on the screen, which you can answer through the device.
Your answers help us understand how you are doing. spencer will automatically record that you’ve taken your medication as prescribed.
What is the role of the spencer® smart hub?
The role of the spencer smart hub in the spencer Companion Program™ is to provide care management support and engage patients with quality of life questions in support of the study objectives. For additional information regarding the study and care plan, please speak with your healthcare provider.
How long am I required to participate in this program?
The spencer Companion Program is projected to last six (6) months in duration.
How much does the program cost?
There is no additional cost to you for participating in the spencer Companion Program. The entire cost of the spencer® in-home medication dispenser, the pharmacy services, and delivery of refills is covered by the study sponsor. You will only be responsible for the usual cost of your medication, as determined by your insurance coverage.
Why am I restricted to using the program pharmacy?
The program pharmacies are members of the Spencer-certified Pharmacy Partner Network™, meaning that its pharmacy teams have been trained to capture and respond to new health insights using the spencer smart hub. Spencer-certified pharmacists can ensure a higher level of support and telehealth outreach to ensure that you are successful in completing your therapy.
spencer is designed to be easy-to-use and easy to set up. It will be delivered to your home before your next prescription is due and it will include an easy-to-use set-up guide. There are also videos available at www.spencerhealthsolutions.com to walk you through the set-up process.
How will I get medications and scheduled refill packs?
Once your pharmacist is ready to deliver your medication, they will coordinate with you to determine the best date to start your prescription, arrange for delivery of the spencer device, as well as the delivery of the first medication refill box. Future refill boxes will be delivered directly to your home according to your prescribed dosage schedule.
Who do I contact to add nonprogram therapy prescriptions to the program pharmacy?
Contact your participating pharmacy to discuss adding additional medications to the spencer medication refill pack.
How do I return spencer® when the program is over?
Just before the spencer program is scheduled to end, a representative from Spencer Health Solutions will contact you with instructions about how to return the device. In the meantime, place all packing materials back in the box and keep the box in a safe place. Reusing the box and other materials helps reduce environmental waste.
How do I authorize confidentiality?
Spencer Health Solutions is HIPAA-compliant. To review the privacy policy, please see www. spencerhealthsolutions.com/privacypolicy.
What information will be collected via spencer®?
spencer will collect the time your medication is dispensed and your responses to questions present on the spencer screen, as outlined by the study protocol and within the Spencer Health Solutions privacy policy. To review the privacy policy, please see www.spencerhealthsolutions. com/privacypolicy.
Who will receive the spencer®- collected, patient information?
The information collected by spencer will be shared with your prescriber and pharmacy to support your therapy journey, and will be provided in a de-identified format (i.e., any personally identifiable information will be removed) to the physicians conducting the study for study-related use.
Who will contact me during my program participation?
Your pharmacy may contact you to coordinate medication and spencer shipments. Your healthcare provider may contact you regarding your therapy status based on information provided by your spencer. The Spencer Health Solutions Customer Care Center may contact you to assist with spencer set up, usage, and technical support.
Who do I contact regarding my therapy and therapy access questions?
Contact your physician to discuss details regarding your therapy, or your pharmacy to discuss details regarding access to your prescribed therapy.
Who do I contact regarding additional information about the program?
Contact your physician to discuss details about your participation in the spencer Companion Program.
Who do I contact to have nonprogram medications included in the spencer® refill packs?
Contact your participating pharmacy to discuss adding additional medications to the spencer medication refill pack.
Who do I contact for technical assistance?
Spencer Health Solutions will be happy to assist you with any technical issues you have and can be contacted toll-free at:
855-677-3272
8:00 a.m. – 8:00 p.m. EST
Monday through Friday
For additional support, you may download the spencerAssist app on your iPhone or Android, which reminds you to take your medication while on the go and provides the opportunity to complete engagements with the program remotely.
Support
- LOCATION
Spencer Health Solutions
2501 Aerial Center Pkwy, Ste 100
Morrisville, NC 27560
- CUSTOMER CARE CENTER
Monday – Friday
8:00 a.m. – 8:00 p.m. EST
855-677-3272
- EMAIL US
Support.US@spencerhealthsolutions.com
Request assistance from our Spencer Health Solutions Customer Care Center.
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